Refund and Cancellation Policy
Cancel any time
- Go to Account → Billing → Cancel subscription. Only an account Owner can do this.
- You keep your plan until the end of the period you have already paid for (the end of the month or year). You are not charged again.
- After that the account moves to the Free plan. Dynamic codes above the Free limit keep redirecting for 7 days, then are paused (never deleted). Subscribe again and they switch straight back on. Static codes are never affected. The Terms of Service, section 5, explains this in full.
- Changed your mind? Press Keep my subscription in Account → Billing at any time before the period ends.
- Free trial: if you added a card during your trial, you can cancel before it ends; your card is removed and you are never charged. If you add no card, nothing is ever charged.
- If you cannot sign in, email eddie@eg-id.com from the address on the account and we will cancel it for you.
Refunds
Our default policy: subscription fees are charged in advance and are not refundable for any part of a billing period that has started. That includes monthly and yearly plans, a partial month or year left after you cancel, and the prorated charge for an upgrade. When you cancel you keep your plan to the end of the period you paid for, which is the remedy. We make exceptions only (a) where the law requires a refund, and (b) at our sole discretion, for example when something went wrong on our side. Asking never costs anything.
Mistaken, duplicate and unauthorized charges
If you were charged twice for the same period, charged an amount that does not match what you agreed to, or charged after you cancelled, tell us and we will refund the wrong charge in full. If you see a charge you do not recognize, please contact us before disputing it with your bank so we can fix it quickly.
Failed payments
If a renewal is declined we email you and retry 1, 3 and 7 days after the first failure. If the last retry fails the subscription ends and the account moves to the Free plan; you are not charged for a period we could not collect. Updating your card in Account → Billing retries the overdue payment immediately.
How to ask for a refund
Email eddie@eg-id.com from the address on the account. Include the date and amount of the payment (it is on your receipt, and in Account → Billing). We usually reply within 2 business days.
How refunds are paid
An approved refund goes back to the card that was charged, through our payment processor. Your bank usually shows it within 5 to 10 business days. Refunding a payment does not change your plan: if you also want to cancel, do that in Account → Billing, or tell us.
Contact
EG insight Design (Eddie Gibson), Atchison, Kansas · eddie@eg-id.com